Juan gave thoughtful excellent service. He was very helpful....
We recently purchased a new MDX from McGrath Acura and love our new car. Juan Flores was our salesman and he was very knowledgeable about the car and the purchase process. We highly recommend McGrath and Juan if you are looking for a new car.
Having carefully researched choices, I decided to buy a new car. After an extensive search and based on 4 years of service from McGrath Acura, I became certain that continuing with that group was the best choice. Julie was fabulous, providing technological support when I texted or stopped by. I highly recommend this dealership.
Just bought a new Dodge Challenger from Juan at Acura of Libertyville. Couldn't be more pleased with the level of customer service I received. Top notch!
Great experience to buy a car. Julie was great to work with. Highly recommend!
Juan Flores made the car buying process easy. He is attentive, easy to reach and responds quickly to questions. I would return to McGrath Acura of Libertyville should I purchase another Acura in the future.
Everyone from Krystal, Luigi, Chance, and Trey were extremely helpful, knowledgeable and respectful.I would strongly suggest stopping in and talking with them if you are even slightly interested in an Acura.I was given the best upfront pricing (checked every dealer in 150 mile radius) Guess what else? It WASN’T bait and switch pricing, they were actual real numbers. Not once did I feel pressured to buy or that I was being taken advantage of in the slightest. All of my questions were answered immediately. They set the bar for how car buying should be and then exceeded it.
I never thought I would be writing a five star review for a car dealership or salesmen.I had spent months researching and test driving vehicles, so once I started shopping, I knew exactly what I wanted. I had pre-approval from my credit union as well. After dealing with dealerships that rely on strong arm tactics and manipulation-what a surprise to walk into McGrath. The whole staff was friendly, professional, courteous and low keyed. My salesperson-Chris Fricano went above and beyond. He listened when I said I was there to see one specific car and after a few preliminary questions, he had it pulled up front to show me the features and test drive it. He never tried to over sell the car, he didn't blast the radio or chatter on during the test drive-I could actually listen to how the car sounded and focus on how it handled. He answered all my questions. If he didn't know an answer, he went and found out. When we got down to closing the deal, my credit union hit a snag as the local branch closes early on Fridays during the summer and they got the loan all set but didn't get the check processed. I resigned myself to starting again on Monday. But no....Chris went to his supervisor. DJ gave me a call and explained he had spoken to the person handling my loan at the credit union and knew the loan was good-so I could pick up the car. I told them it would take me a bit as I would need to get an Uber or see if a friend could drop me off...nope- Chris came and picked me up!!!!! The paperwork took less time than I have ever had to deal with buying a vehicle. Chase, in the finance department, made sure I understood what I was signing. They did my registration, put plates on the car and there I was on Friday evening driving home in my new car. McGrath and the entire Libertyville staff I dealt with were a breath of fresh air in car buying. Thank you for being professional, friendly, low key and most of all for listening and not attempting to manipulate me.
Prompt and courteous service
We recently purchased a car and the whole process was outstanding. The whole experience exceeded our expectations. Juan Flores was our salesman and he was truly outstanding. He was so kind and professional and walked us through the whole process. He has followed up with us several times to make sure we are satisfied with our car and reassured us that we could come back anytime if we have any questions or concerns. Finally, I have to mention the whole team there from Trey to Chance to DJ. It really feels like a family operation and they all made us feel welcome and appreciated. Well done Acura of Libertyville...I would recommend you without reservation!
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