Customer Relations Representative

McGrath Acura of Libertyville
Customer Relations Representative- Libertyville, IL.

McGrath Acura of Libertyville is looking for highly motivated individuals to join our Business Development Center. Candidates must have strong customer service skills, multi-task in a fast paced environment, and go above and beyond for the overall client experience.

Responsibilities:

-Effectively communicate with internet prospects via phone, text, email, and online chats with intention of setting up appointments in store

-Answer in-bound phone calls providing basic product knowledge with objective of setting up an appointment for showroom visit

-Monitor and contact internet leads generated by our website, dealer, manufacturer, and third party sites

-Effectively address and notate customers’ questions and concerns by obtaining proper information about their purchase preference, vehicle needs and wants, reasons for new vehicle, parties involved in decision-making process

-Staying updated on current manufacturer incentives, dealership specials, new and pre-owned inventory, email campaigns, dealer website

-Demonstrate proficiency within the CRM software

Job Requirements:

-Follow-up with potential clients and retain current clientele, completing daily tasks, meeting and exceeding call volume requirement
-Strong attention to detail and ability to translate conversation with customers in notation into CRM
-Having an eagerness to learn and remain in student-mentality
-Superior phone and communication skills
-Ability to provide exceptional customer service
-Professional appearance
-Strongly goal-oriented
-Meet and exceed daily expectations
-Previous BDC experience preferred
-Experience with VinSolutions CRM preferred
-Bilingual preferred but not required

Benefits:

-401k
-Health Insurance (Dental, Vision, Health)
-Flexible schedule
-Full time/ Part time
-Salary + Commission